Our Goal

We are committed to providing you with wonderful holiday products. We are not only the retailer of our products but also the grower of our beautiful Noble fir boughs.  We take pride in making the best holiday décor for you, your family and friends. We are committed to make sure you are completely happy with our product. And we promise to ensure a positive experience with our new updated online ordering service.

 
Return and Exchange Policy

Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. Because our business is seasonal time is important.  We have guidelines to ensure a quick and hassle-free exchange process or refund.

PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED.

If your product was shipped to you via UPS please inspect the product for visible damage before the driver leaves.  If you are not satisfied with your purchase, you can return or exchange the product within 5 days of receiving your product.

If you are returning a product that was given to you as a gift, you will receive an in-store credit or a replacement of a simpler item in stock as your refund. In the unlikely event that there was an error on our part, please call us within 5 days and we will send you the correct product, replacement product, or replacement parts at no cost to you.
Please contact customer service at 1-888-449-9485 PST or email us for further instructions on how to process your return. Our customer service hours are seasonal November 1st, 2008-December 15, 2008.

All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original method of payment. We will credit you for the total purchase price, upon receipt of the product, less any applicable restocking fees.